Terms of Service

Overview

This website is operated by Ground Effects Lighting. Throughout the site, the terms “we,” “us,” and “our” refer to Ground Effects Lighting. By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by the following Terms of Service (“Terms”).

Please read these Terms carefully before using our website. By accessing or using any part of the site, you agree to these Terms. If you do not agree, you may not access the website or use our services.

Online Store Terms

• You must be at least 18 years of age or have permission from a parent/guardian to use this site.

• You may not use our products for any illegal or unauthorized purpose.

• You must not transmit any viruses or code of a destructive nature.

General Conditions

• We reserve the right to refuse service to anyone for any reason at any time.

• Prices and product availability are subject to change without notice.

• We do not guarantee that our website will be error-free, uninterrupted, or free of harmful components.

Products & Services

• We make every effort to display accurate product descriptions and images, but we cannot guarantee that your device’s display of color or details will be accurate.

• We reserve the right to limit sales of our products to any person, region, or jurisdiction.

Accuracy of Billing & Account Information

• You agree to provide current, complete, and accurate purchase and account information for all orders made at our store.

• You are responsible for maintaining the confidentiality of your account and password.

Shipping & Delivery

Please refer to our [Shipping Policy] for information on shipment of goods.

Returns & Refunds

Please refer to our [Return Policy] for information on returns, exchanges, and refunds.

Limitation of Liability

• We are not liable for any direct, indirect, incidental, or consequential damages that may result from your use of our services or products.

• In no case shall Ground Effects Lighting, our directors, employees, or partners be liable for more than the purchase price of the product.

Governing Law

These Terms are governed by and construed in accordance with the laws of Queensland, Australia.

Changes to Terms of Service

We reserve the right to update or change these Terms at any time. Changes will take effect immediately upon posting on this page.

Contact Information

Questions about the Terms of Service should be sent to:
Email: support@groundeffectslighting.com.au

Privacy Policy

Ground Effects Lighting operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the "Services"). Ground Effects Lighting is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood how your information will be collected, used, and disclosed.

Personal Information We Collect or Process

Personal information includes information that identifies or can reasonably be linked to you. This does not include anonymized or de-identified data. We may collect the following:

• Contact Details: Name, address, billing/shipping addresses, phone number, email.

• Financial Information: Credit/debit card details, financial account numbers, payment confirmations.

• Account Information: Username, password, security questions, preferences, settings.

• Transaction Information: Items viewed, added to cart/wishlist, purchased, returned, exchanged, or canceled.

• Communications: Customer support messages or inquiries.

• Device Information: Device type, browser, network connection, IP address, unique identifiers.

• Usage Information: How and when you interact with our Services.

Sources of Personal Information

• Directly from you (account creation, purchase, communication).

• Automatically through the Services (device info, cookies).

• From service providers performing functions on our behalf.

• From partners or third parties.

How We Use Your Personal Information

• Provide, tailor, and improve Services (orders, payments, shipping, reviews, personalized experience).

• Marketing & Advertising (email, text, postal, online ads).

• Security & Fraud Prevention (account authentication, fraud detection).

• Communicating with You (customer support, account notifications).

• Legal Compliance (responding to legal process, investigations).

How We Disclose Personal Information

We may share your personal information with:

• Shopify, vendors, and third-party service providers (IT management, payment processing, data analytics, fulfillment).

• Business and marketing partners for personalized advertising.

• With your consent or as directed by you.

• Affiliates or within our corporate group.

• Business transactions (mergers, acquisitions, bankruptcy).

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Your data may be shared with Shopify and third parties in countries other than your residence. Learn more at the Shopify Privacy Policy.

Third-Party Websites and Links

Our Services may include links to third-party websites. We are not responsible for the privacy or security of such sites. Review their policies before providing any personal information.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. Parents or guardians may contact us to request deletion.

Security and Retention

• No security measures are perfect; we cannot guarantee absolute security.

• Retention depends on account maintenance, legal compliance, dispute resolution, and service provision.

Your Rights and Choices

Depending on your location, you may have rights to:

• Access / Know: Request your personal information.

• Delete: Request deletion of your personal information.

• Correct: Request corrections to inaccurate info.

• Portability: Request a copy or transfer of your information.

• Manage Communications: Opt out of marketing emails anytime.

Exercise your rights via our Services or by contacting us at support@groundeffectslighting.com.au. See Shopify Privacy Portal for additional information.

Complaints

If you have complaints about our privacy practices, contact us at support@groundeffectslighting.com.au, or with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country. We rely on recognized transfer mechanisms, such as Standard Contractual Clauses, to ensure data protection.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Updates will be posted here, with the “Last Updated” date revised accordingly.

Contact

Email: support@groundeffectslighting.com.au

Return Policy

Returns & Exchanges (All Countries)

• Returns accepted 30 days from delivery.

• Items must be unused, in original condition, and packaging.

• Proof of purchase is required.

Non-returnable items:

• Sale/clearance items

• Customised or special-order products

• Gift cards

Country-Specific Return Information

🇦🇺 Australia

• Return shipping is customer’s responsibility unless item is damaged/incorrect.

• Processing time: Refunds processed 2–5 business days after arrival.

🇳🇿 New Zealand

• Return shipping to Australia is customer’s responsibility.

• Not responsible for lost/delayed international returns.

• Processing time: Refunds processed 2–5 business days after arrival.

🇺🇸 United States

• Items must be shipped back to our Australian return address.

• Return postage from the USA is customer’s responsibility.

• Processing time: Refunds processed 2–5 business days after arrival.

Damaged or Incorrect Items

• Contact us within 7 days of delivery.

• Include photos and order number.

• We will arrange replacement or refund at no cost.

Refund Method

• Refunds issued to original payment method only.

• Shipping costs are non-refundable unless the return is due to our error.

How to Start a Return

Email support@groundeffectslighting.com.au with:

• Full name

• Order number

• Reason for return

• Photos (if damaged/incorrect)

We will reply with return instructions.

Shipping Policy

Processing Time

All orders processed within 1–4 business days (Mon–Fri, excluding public holidays).
You will receive a confirmation email once your order is shipped.

Shipping Methods

• We ship exclusively with Australia Post (AusPost).

• Only Standard Shipping is available.

• No express or expedited postage options currently.

Shipping Rates & Delivery Times

🇦🇺 Australia

• Flat Rate: $10.00 AUD

• Free Shipping: Orders over $150 AUD

• Delivery Time: 2–8 business days

🇳🇿 New Zealand

• Flat Rate: $20.00 NZD

• Free Shipping: Orders over $150 NZD

• Delivery Time: 6–27 business days

🇺🇸 United States

• Flat Rate: $30.00 USD

• Free Shipping: Orders over $150 USD

• Delivery Time: 6–27 business days

Order Tracking

• Tracking number emailed upon shipment.

• Track parcels via Australia Post online tracking system.

Additional Information

• We are not responsible for delays caused by Australia Post, weather, customs, or other factors outside our control.

• Ensure shipping details are correct at checkout. Incorrect addresses may result in lost shipments without refund.

Contact Information

• Trade Name: Ground Effects Lighting

• Email: support@groundeffectslighting.com.au

• Business Location: Brisbane, Queensland, Australia

• ABN: 98493547921

• Operating Hours: Mon–Fri 9am–5pm AEST