Refund policy
Return Policy
Thank you for shopping with us! If you’re not completely satisfied with your purchase, please review our return policy below.
Returns & Exchanges (All Countries)
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We accept returns for 30 days from the date your order is delivered.
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Items must be unused, in original condition, and in original packaging.
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Proof of purchase is required for all returns.
Items that cannot be returned:
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Sale/clearance items
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Customised or special-order products
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Gift cards
Country-Specific Return Information
AU - Australia
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
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Items must be unused, uninstalled, and in original condition
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All original packaging, hardware, and accessories must be included
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Proof of purchase is required
Custom-made, custom-wired, or special-order items may not be eligible for return unless faulty.
How to Return an Item
Returns are completed by mail.
Once your return request is approved:
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A free return shipping label will be provided
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The label can be downloaded and printed
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No restocking fees apply
Please ensure the item is securely packaged to avoid damage in transit.
Refunds
Once your return is received and inspected:
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Refunds are processed within 10 business days
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Refunds are issued back to the original payment method
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You will be notified once your refund has been completed
Original shipping costs are non-refundable unless the item is faulty or incorrect.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect:
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Contact us as soon as possible
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We will arrange a replacement, repair, or refund in accordance with Australian Consumer Law
Exchanges
We do not offer direct exchanges.
If you need a different item, please return the original product and place a new order.
🇳🇿 New Zealand
Returns
We accept returns from New Zealand within 30 days of delivery.
To be eligible for a return:
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Items must be unused, uninstalled, and in original condition
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All original packaging, hardware, and accessories must be included
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Proof of purchase is required
We do not accept exchanges.
Custom-made, custom-wired, or special-order items are not eligible for return unless faulty or damaged.
How to Return an Item
Returns are completed by mail.
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Customers are responsible for return shipping costs unless the item is faulty or damaged
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If an item arrives faulty, damaged, or incorrect, we will cover the cost of return postage
Return instructions will be provided once your return request is approved.
Refunds
Once your return is received and inspected:
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Refunds are processed within 10 business days
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Refunds are issued to the original payment method
Original shipping costs are non-refundable unless the item is faulty or incorrect.
Faulty or Damaged Items
If your order arrives damaged or faulty:
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Contact us as soon as possible
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We will arrange return postage at no cost to you
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A replacement, repair, or refund will be provided as appropriate
🇺🇸 United States
Returns
We accept returns from the United States within 30 days of delivery.
To be eligible for a return:
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Items must be unused, uninstalled, and in original condition
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All original packaging, hardware, and accessories must be included
-
Proof of purchase is required
We do not offer exchanges.
Custom-made, custom-wired, or special-order items are not eligible for return unless faulty or damaged.
How to Return an Item
Returns are completed by mail.
-
Customers are responsible for return shipping costs unless the item is faulty or damaged
-
If an item arrives damaged, faulty, or incorrect, we will cover the return postage cost
Return instructions will be provided after your return request is approved.
Refunds
Once your return is received and inspected:
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Refunds are processed within 10 business days
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Refunds are issued to the original payment method
Original shipping costs are non-refundable unless the item is faulty or incorrect.
Damaged or Faulty Items
If your order arrives damaged or faulty:
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Contact us promptly
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We will arrange return shipping at no cost
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A replacement, repair, or refund will be provided as appropriate
Damaged or Incorrect Items
If your item arrives damaged, faulty, or incorrect:
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Contact us within 7 days of delivery.
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Include photos of the issue and your order number.
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We will organise a replacement or refund at no cost to you.
Refund Method
Refunds are issued to the original payment method only.
Shipping costs are non-refundable unless the return is due to our error.
How to Start a Return
Please email us at support@groundeffectslighting.com.au with:
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Your full name
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Order number
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Reason for return
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Photos (if damaged or incorrect)
We will reply with your return instructions and return address.